Quick Response Time

IT Support Quick Response Time

We at Server Consultancy promise an initial Quick Response Time to any IT Support Services issues within 15-20 minutes of receiving a call or email. Being situated in enables us to be with you in record time, ensuring no loss of time and business due to downtime issues.

We take pride in our support staff being agile and flexible and providing a quick response time to any requirement coming from the business. The team is motivated and task-oriented, committed to delivering and ensuring the smooth running of your business. In the competitive environment of the service industry, customers’ expectations are getting higher every day. We strive to provide quality and timely delivery of the commitments to live up to the expectations already created by the excellent work in previous projects.

Not only do we respond to IT Support issues, but we also operate on a proactive basis. Our fully certified team of Microsoft IT experts continuously closely monitors your networks. We often spot and rectify any IT problems before you even notice them.

We also offer remote IT Support as well as onsite visits throughout . The IT team can often fix any problems you may be experiencing just by accessing your servers remotely.

A 24-hour IT Support helpline is also available for corporate operations outside office hours. Telephone support tends to be highly effective at any time of the day. We offer a comprehensive approach and unified platform that helps IT organisations cut costs, reduce risk and drive business profit.

Our latest statistics at Server Consultancy show that our support professionals resolve 95% of IT Support issues within 15 minutes.

Please trust our quick response time for all your IT Support needs. As a result, get your downtimes to an absolute minimum.